Business rates - we are on your side

VOA Registration service

To change your Rateable Value you must register on the VOA Business Rates portal. It is a multi-stage process of i.d. verification and property claim.


This is the "one time deal" to compile an evidence pack of valuation, comparables, case law and reports on physical attributes of your building. Negotiations with VOA.


No-one wants to see their assessment increase! The "Check" comprises an analysis of the floor areas against a measured survey. Photographic evidence of disabilities and features.


If the results from "Check" & "Challenge" have not rendered an acceptable RV reduction - this is the next stage. Appeal to Valuation Tribunal England

Transparent fee structure

We offer a transparent fee structure for the Check & Challenge stages of reducing your business rates liability.  Percentages are applied to the savings in rates payable over the life of the Rating List.

No performance related fees are acceptable if your case goes to a Valuation Tribunal, a new fee would have to be agreed at that stage should you wish us to appear on your behalf.


VOA Registration


RV under £60,000


RV over £60,000

Frequently asked questions

Simply depends on you, if you have completed your own VOA registration and added us as your agents, then there is no £295 registration fee.  If we have to spend time on the administration of the VOA portal then it will be unavoidable.

Other than administrative tasks that cost us time/money, we limit our fees to the savings in rates payable as a result of our work, be it RV reduction or successfully claiming an allowance or rebate through our own work.

Sometimes you will receive a “Notice Requesting Information: Non-Domestic Rating” from the VOA seeking details of your occupation/lease/turnover etc.  These are time consuming to complete on your behalf and we charge £135 per form to complete them for you – if you ask us to.

This is out of our hands.  Following recent decisions of the Upper Tribunal (Lands Chamber) an expert witness cannot give expert evidence to the Court/Tribunal is he is rewarded on a scale related to the outcome – this prejudices his evidence and damages your case.

Very few cases are heard by the Valuation Tribunal, if yours is likely to be one of them, you will have ample time to decide whether you wish to take the matter further or just stick with the result from the “Check” and “Challenge” stages.  More information about “Check, Challenge, Appeal” can be found here [read more]. 

The fixed price items such as “VOA Registration” are payable once the service has been provided.

The performance related fees (the percentage fees) are payable once the Local Authority issue your revised rate demands or a refund.

We practise as ChartereChartered Surveyors, and are regulated by the Royal Institution of Chartered Surveyors.  We have a complaints handling procedure and operate under the RICS Dispute Resolution service.  [more information].

Representing you in respect of Business Rates is an RICS Regulated activity.  By starting the Check, Challenge Appeal process (CCA) you are not necessarily bound to take the dispute to the Valuation Tribunal, this decision is yours.

Business rates can increase if the VOA discover an error in their survey or change their mind on their own valuation – there are no guarantees that your Rateable Value will be reduced, – be very wary of those  who do not illustrate this risk.

Always use a Chartered Surveyor.

What do I need to get started?

1. Terms of Engagement

We ask you to sign a fair, RICS regulated, terms of engagement that clearly sets out our instructions from you

3. Copies of Rate Demands

Not all reductions in your business rates liability comes from reducing your Rateable Value, we will analyse your rate demand for alternative savings.

2. Letter of authority

We will contact your Local Authority with any bill calculation queries and make any necessary applications on your behalf.

4. Inspection &/or Appraisal

To establish whether you have a case, we need to appraise your property, understand what rent is being paid and if you physically changed the property.

OK, you are ready now - contact...

We represent Ratepayers in London and in the South West & South East.